Privacy Policy

1. Introduction

LionCard respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and Dutch privacy laws.

2. Data Controller

The data controller for your personal data is LionCard, registered in the Netherlands with KVK number 88032728. You can contact us at info@lioncard.nl for any privacy-related questions.

3. Data We Collect

We collect personal data you provide when creating an account, placing orders, contacting customer service, or subscribing to our newsletter. This includes your name, email address, shipping address, billing address, phone number, and payment information.

4. Legal Basis for Processing

We process your personal data based on: (a) contract performance for order processing and delivery, (b) legitimate interests for customer service and business operations, (c) legal obligations for tax and accounting requirements, and (d) consent for marketing communications.

5. How We Use Your Data

Your data is used to process and fulfill orders, provide customer support, send order updates and shipping notifications, comply with legal obligations, prevent fraud, and improve our services. We may also send marketing communications if you have consented.

6. Data Sharing

We do not sell your personal data. We may share data with trusted service providers (payment processors, shipping companies, email services) who help us operate our business. All third parties are contractually bound to protect your data and use it only for specified purposes.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Account data is kept while your account is active. Order data is retained for 7 years as required by Dutch tax law.

8. Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. You also have the right to withdraw consent and lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

10. Cookies

Our website uses essential cookies for functionality and analytics cookies to improve user experience. You can manage cookie preferences through your browser settings. Some features may not work properly if cookies are disabled.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us